The Municipality of Clarington (the Municipality) invites qualified Proponents with demonstrated expertise, resources, and experience in the provision, implementation, and support of a Microsoft Dynamics 365 Customer Relationship Management (CRM) solution that meets the Municipality’s operational, technical, security, and service delivery requirements.

The scope of work includes the planning, design, configuration, implementation, integration(s), testing, and transition to a Microsoft Dynamics 365–based CRM solution, along with initial setup and go-live activities. The scope also includes 3 months post-implementation support, maintenance, and knowledge transfer services

The CRM solution is intended to support consistent customer intake, case and service request management, internal workflows, reporting, and integration with existing municipal systems. The work shall be completed in accordance with the scope of work and requirements identified in the RFP documents and attachments.

The Municipality intends to award the contract based on the proposal which best supports the Municipality’s requirements.