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| Bid Classification: |
Services
|
|---|---|
| Bid Type: | RFP |
| Bid Number: | RFP2026-1 |
| Bid Name: | Customer Relationship Management Solution |
| Bid Status: | Closed |
| Bid Closing Date: | Fri Feb 27, 2026 2:00:00 PM (EST) |
| Question Deadline: | Mon Feb 23, 2026 12:00:00 PM (EST) |
| Electronic Auctions: | Not Applicable |
| Language for Bid Submissions: | English unless specified in the bid document |
| Submission Type: | Online Submissions Only |
| Submission Address: | Online Submissions Only |
| Public Opening: | No |
| Description: |
The Municipality of Clarington (the Municipality) invites qualified Proponents with demonstrated expertise, resources, and experience in the provision, implementation, and support of a Microsoft Dynamics 365 Customer Relationship Management (CRM) solution that meets the Municipality’s operational, technical, security, and service delivery requirements. The scope of work includes the planning, design, configuration, implementation, integration(s), testing, and transition to a Microsoft Dynamics 365–based CRM solution, along with initial setup and go-live activities. The scope also includes 3 months post-implementation support, maintenance, and knowledge transfer services The CRM solution is intended to support consistent customer intake, case and service request management, internal workflows, reporting, and integration with existing municipal systems. The work shall be completed in accordance with the scope of work and requirements identified in the RFP documents and attachments. The Municipality intends to award the contract based on the proposal which best supports the Municipality’s requirements. |
| Bid Document Access: | Bid Opportunity notices and awards and a free preview of the bid documents is available on this site free of charge without registration. Please note, some documents may be secured and you will be required to register for the bid to download and view the documents. There is no cost to obtain an unsecured version of the document and /or to participate in this solicitation. |
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